Campsite Courier

JOB TITLE:	Campsite Courier
REPORTS TO:	Courier / Site Supervisor / Site Manager / Area Manager
DEPARTMENT:	Site Operations

ROLE PURPOSE
To ensure that every aspect of our customers’ holiday is of the highest standard possible by providing excellent Customer Service during the season.

KEY TASKS AND RESPONSIBILITIES

Participate in montage and demontage as and when required, ensuring compliance with Health and Safety guidelines and in accordance with laid down procedures and standards.
Montage clean and prepare units, prior to customer arrival, ensuring that they hold a complete inventory.
Cultivate and maintain good working relationships with the camp proprietor and campsite staff, thus ensuring the smooth running of the Canvas operation on the site. Regular communication must be maintained throughout the season with the Area Manager, colleagues and the Site Operations Department.
Clean and maintain all units on site throughout the season, ensuring that they are clean and tidy at all times, including those units used for reception, storage of equipment and staff accommodation
Reflect appropriate Company Image at all times, ensuring correct uniform is worn at correct times and that guidelines regarding corporate identity, dress and alcohol code are rigorously upheld.
Ensure that local information in Information Book and on notice board is kept up to date and that information is added, where possible, to enhance the level of customer service.
Provide each customer with a personal welcome on arrival and ensure a high level of customer satisfaction through provision of immaculate accommodation, the organisation of customer get-togethers, providing information, problem solving and regular daily visits.
Monitor the quality of campsite facilities, as laid out in Health and Safety Guidelines, immediately notifying the Campsite Owner and Area Manager of any discrepancies.
Complete all necessary paperwork promptly and accurately ensuring that expenditure does not exceed set budgets and is substantiated by appropriate receipts, to be submitted to Area Manager along with expenses sheet.
Work in a flexible manner in order to achieve the overall objectives of the Company.

COMMUNICATIONS

Internal

Site Staff
Site Operation Department
Maintenance

External

Customers
Campsite Owners and Site Staff
Local Repair Sources
External activity suppliers

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED TO FULFILL JOB ROLE

Essential

Good Spoken and written English
Customer Service Experience
Team Work

Desirable

Conversational language in – French, Spanish, Italian, German or Dutch
Camping Industry Experience