Children's Courier

JOB TITLE:	Children's Courier
REPORTS TO:	Courier / Site Supervisor / Site Manager / Area Manager
DEPARTMENT:	Site Operations

ROLE PURPOSE
To ensure that excellent customer service is provided by organising a variety of on and off-site activities for children between the ages of 4 and 11.

KEY TASKS AND RESPONSIBILITIES

Participate in montage and demontage as and when required, ensuring compliance with Health and Safety guidelines and in accordance with laid down procedures and standards.
Assist the Campsite Courier, as per Duties and Responsibilities laid out in Campsite Courier job description as and when required, including the weekly organisation of customer get-togethers and the cleaning and preparation of customer units.
Organise and supervise a regular programme of events for children, aged 4-ll years, 4 hours per day, 6 days per week ensuring that the programme is advertised in a way so that Canvas customers are kept aware of the programme of events and timings.
Ensure for the safety of all children whilst attending Children’s Club, and as such must adhere strictly to the safety guidelines.
Encourage participation of all customer’s children, regardless of nationality, to be achieved by the use of all available resources such as noticeboards, flyers, Welcome Sheets and daily customer visits.
Maintain the tent and equipment supplied specifically for the Children’s Club, ensuring hygienic and safe living and play conditions for themselves and their clients.
Reflect appropriate Company Image at all times, ensuring correct uniform is worn at correct times and that guidelines regarding corporate identity, dress and alcohol code are rigorously upheld.
Ensure all expenditure does not exceed set budgets and is substantiated by appropriate receipts, to be submitted to Site Supervisor or Manager along with expenses sheet.
Work in a flexible manner at all times so as to achieve the overall objectives of the Company.

COMMUNICATIONS

Internal

Site Staff
Site Operation Department
Maintenance

External

Customers
Campsite Owners and Site Staff
Local Repair Sources

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED TO FULFILL JOB ROLE

Essential

Good Spoken and written English
Customer Service Experience
Team Work
Formal Experience of working with children aged 4 – 11

Desirable

Conversational language in – French, Spanish, Italian, German or Dutch
Camping Industry Experience
Teaching/Coaching Qualification